Home Tech Assistance

Order a catalog today  |  Field Reps  |   Showroom Policy  |   BVM Dealers - USA   |   BVM Dealers - Outside USA  | 
 Professional Builders   |   Letters from our Customers  |   Landing Gear Repair  |   Service Request Forms

 

 

BVM CUSTOMER SERVICE - HOURS OF OPERATION
MON. - FRI. 9:00 A.M. TO 12:00 P.M. and 1:30 P.M. TO 5:00 P.M. (Eastern Time, USA)
3481 State Road 419 WinterSprings, FL 32708
Phone: (407)327-6333 Fax: (407) 327-5020

It's your hobby and our business. 

Your success with BVM/Skymaster products is important to both of us.  So when you call BVM during regular business hours, you get a real person on the phone - not a recorded voice and directory.

   Our office staff will direct your inquiry to one of our technical service people. If the best person to answer your question about a BVM/Skymaster product is not immediately available, we will return your call when he is.


Visit the BVM showroom
 

Click to download BVM wallpaper
BVM Wallpaper

 

Pre-Show Orders

   If you are attending a jet event that the BVM team is also traveling to, it will help both you the customer and BVM to
pre-order the parts/supplies you need.
   As our product line expands, it is getting more difficult to have every item at the show.  If you call in your request in a timely manner and prepay for the products, they will be delivered to the event at no charge in the BVM trailer.  It helps us if you arrange to pick up the items early in the show.

Thanks,
Bob Violett and Staff

Limits of Information

Our staff is very experienced with products that we manufacture and sell.  Please understand that our information services are limited to BVM/Skymaster products.  While BVM offers the most complete instruction packages in the model jet industry, we realize you may still have questions about a product, and we will  answer them.


Here are some of the BVM people who will help you:

Administrative manager, Patty Generali, accepts many of your calls and is most gracious in directing your inquiry to the right person.

Casey Sanders is a 12 year employee at BVM and he oversees the manufacture and repair of all of BVM's landing gear systems.

Don Smith is an 21 year employee who designs our mechanical products and directs production and quality control.

For over 23 years, Hien Nguyen has managed BVM's composite tooling and production shop.

Replacement parts are still available for many of the kits that BVM produced during that period.  Certainly, parts for current airframes and products produced in the previous 10 years can be made to order.

Customer Service
  
When special packaging and/or shipping is requested and performed at BVM, extra charges will apply.

 TEL 407-327-6333 OR FAX 407-327-5020

3481 State Road 419
WinterSprings, FL 32708

 

Service and Support

That's what you expect and get from the BVM staff who actually builds and flies the jet products we sell.

So, if you purchased it from BVM, expect the best!

 

Contact Us
All graphics, photos, and text Copyright 2016 BVM, Inc. 
Use of graphics or photos without written permission from BVM is strictly prohibited